Frequently Asked Questions

Frequently Asked Questions

Order & Processing Pricing Payment & Acceptance Shipping & Warranty Basic Information

Order & Processing

No, there’s no restriction on the number of miners you can order in a single transaction. If you are interested in purchasing a large quantity, we recommend contacting our team for information on special discounts and bulk pricing options.

Orders can be placed directly through our website for a smooth experience. Alternatively, if you prefer to order offline, you can contact us via WhatsApp, email, or phone. Our customer service team is available to guide you through the order process and ensure timely delivery

Once your order is successfully placed, you’ll receive a confirmation email at the email address provided during registration. This email will contain all the details of your order. Additionally, you can view your order status in the “My Account” section if you are a registered user. If you don’t receive a confirmation email, please reach out to our team to verify your order status

You may request changes to your shipping information before the product is shipped. However, once the order has been dispatched, we are unable to modify any details.

After your order ships, you’ll receive tracking number & related updates via email on its current status. Registered users can also check the order status in their account dashboard on our website. If you’re unable to locate these updates, please contact us for tracking assistance.

Unfortunately, orders cannot be canceled once they have been processed and confirmed. For further assistance, please contact our support team.

For customers ordering more than three miners, we offer special bulk-order discounts. Reach out to our team for exclusive offers and details on bulk pricing.

Pricing

Yes, our pricing reflects current market trends and is updated regularly. Prices may change periodically due to market fluctuations, so we recommend checking our website for the latest rates before placing an order.

Absolutely! We ensure that our product prices are always up-to-date for transparency and customer convenience.

Yes, we provide special discounts for bulk orders. If you’re ordering multiple units, please get in touch with our sales team to discuss available discounts and offers.

Our website clearly specifies whether the power supply is included or not in the price of each miner. Please check each product’s description for details.

All prices on our website are listed in U.S. Dollars (USD) for consistency and transparency.

We believe in transparent pricing, so there are no hidden fees. However, taxes, customs duties, and shipping fees may apply based on your country’s regulations.

Payment & Acceptance

No, we do not accept cash payments. We offer payment through secure methods such as bank transfers and cryptocurrency (Bitcoin, Ethereum, Bitcoin Cash, and Litecoin via 3rd party provider Coinbase, Coinpal and Coingate). For any other specific payment preferences, please contact our team.

Yes, we accept payments in US Dollars and Cryptocurrency. For bank transfers, you can work with your bank to convert your currency to USD at the current exchange rate.

No, you can pay from any cryptocurrency wallet. While we accept payments through various wallets and exchanges, you’re not required to use a specific one.

To secure your order, payment must be completed within the following time frames:
Cryptocurrency payments: Before 60 minutes of checkout.
Bank transfers: Within 3 days of placing the order. If additional time is needed, please contact our team, and we’ll do our best to accommodate.

No, we currently accept only credit or debit Card, bank transfers and cryptocurrency payments. If you’re experiencing difficulty with these methods, please reach out to our support team for assistance.

Shipping & Warranty

The warranty period for our products depends on the specific model and manufacturer. New miners typically have a warranty ranging from 180 to 360 days. Please refer to each product description for precise warranty details.

Used miners do not come with a warranty. However, if they are still within their original warranty period, you may be able to claim the remaining warranty directly through the manufacturer.

No, shipping costs are separate and vary based on the destination country. The cost will be calculated at checkout.

We work with reliable shipping carriers, including DHL, FedEx, UPS, TNT, and ARAMEX, to ensure fast and safe delivery to our customers location.

We aim to dispatch in-stock products within 48 to 72 hours of confirming your order after proper testing by our technicians within above timeframe.

Currently, we are shipping to USA only. However, we will be ready to ship to multiple countries around the world in the coming time.

We can assist with lower invoicing, which may help minimize customs duties. However, customers are responsible for complying with their country’s import regulations.

Basic Information

Our website is updated regularly to reflect new products and any changes. For the latest news and exclusive offers, you can also subscribe to our newsletter.

Yes, we send order confirmations and updates via email. Registered users can also view their order status under “My Account.” For additional assistance, please contact our customer support team.

Setting up a miner is straightforward. Follow these steps:
1. Download an IP scanner to locate your miner’s IP address.
2. Access the miner’s dashboard by entering the IP address in a browser.
3. Enter your mining pool and wallet details to start mining.

Our miners are designed for easy setup, usually requiring only minimal technical knowledge. Most models support plug-and-play functionality, making it simple to get started.

For software issues, our technical team is available to assist. Send us a short video of your dashboard and kernel log, and we’ll help troubleshoot. For hardware problems, please contact the manufacturer directly for warranty support.

Our products are shipped with a power supply unit that matches the electrical standards of your delivery country. This ensures your miner is ready for immediate use without compatibility issues.
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